Sleep Number Control Not Working: Troubleshooting Guide for a Restful Night’s Sleep

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Are you experiencing trouble with your sleep number control? A malfunctioning sleep number control system can disrupt your sleep and leave you feeling frustrated. In this article, we will explore the common issues users face with their sleep number control and provide you with a comprehensive troubleshooting guide to help you rectify the problem. Rest assured, with our expert tips and step-by-step instructions, you’ll be on your way to enjoying a restful night’s sleep in no time.

Understanding Sleep Number Control

Sleep number control is a key feature of sleep number beds that allows users to adjust the firmness or softness of their mattress according to their preference. By providing personalized comfort settings, sleep number control ensures optimal sleep quality for individuals and couples alike. The control system typically consists of a handheld remote or an app that communicates with the bed’s air chambers, enabling users to find their ideal sleep number setting.

Common Issues with Sleep Number Control

While sleep number control systems are generally reliable, occasional issues may arise. Let’s explore some of the common problems users encounter:

  1. Unresponsive Control: One frustrating issue users face is an unresponsive sleep number control. Pressing buttons or adjusting the settings may yield no response, leaving users unable to make any changes.

  2. Inaccurate Readings: Sometimes, the sleep number control may display inaccurate readings, failing to reflect the actual firmness or softness of the mattress. This discrepancy can lead to discomfort and dissatisfaction.

  3. Intermittent Connectivity: Another common problem involves intermittent connectivity between the sleep number control and the bed. This issue can result in interrupted communication, making it challenging to adjust the sleep number setting as desired.

  4. Malfunctioning Buttons: Users may encounter difficulties when pressing the buttons on their sleep number control. This problem can range from unresponsive buttons to buttons that get stuck or require excessive force to register a command.

  5. Battery Drain: Sleep number controls rely on batteries for power. If the control consumes batteries too quickly, it can be inconvenient and costly to continually replace them.

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Troubleshooting Sleep Number Control Problems

Now that we are familiar with the common issues, let’s delve into troubleshooting techniques to resolve them effectively. Follow these step-by-step instructions to regain control of your sleep number settings:

1. Unresponsive Control

  • Step 1: Check the battery: Ensure that the batteries in your sleep number control are not drained. Replace them if necessary.
  • Step 2: Reset the control: Locate the reset button on your sleep number control and press it for a few seconds. This action will often restore functionality.

2. Inaccurate Readings

  • Step 1: Calibrate the control: Follow the manufacturer’s instructions to calibrate your sleep number control. This process ensures accurate readings and alignment with the actual firmness or softness of the mattress.
  • Step 2: Clean the sensors: Dust and debris can affect the accuracy of the control’s sensors. Use a soft cloth or brush to gently clean the sensors, ensuring they are free from obstructions.

3. Intermittent Connectivity

  • Step 1: Check the connection: Ensure that the cords connecting the sleep number control to the bed’s air chambers are securely plugged in. Loose connections can result in intermittent communication.
  • Step 2: Move closer to the bed: If using a wireless sleep number control, ensure you are within the recommended range. Being too far from the bed can cause connectivity issues.

4. Malfunctioning Buttons

  • Step 1: Clean the buttons: Over time, dirt and debris can accumulate around the buttons, affecting their functionality. Gently clean the buttons using a soft cloth or cotton swab.
  • Step 2: Contact customer support: If the buttons remain unresponsive or continue to malfunction, reach out to the sleep number customer support team for further assistance.
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5. Battery Drain

  • Step 1: Optimize battery usage: Reduce battery consumption by dimming the control’s screen brightness or activating power-saving modes, if available.
  • Step 2: Use rechargeable batteries: Consider using rechargeable batteries instead of disposable ones. This option is not only more eco-friendly but also saves you money in the long run.

By following these troubleshooting steps, you can address common sleep number control issues and restore functionality to your sleep system. However, if the problems persist or seem more complex, it is advisable to seek professional assistance from the sleep number customer support team.

Frequently Asked Questions (FAQ)

Here are answers to some frequently asked questions about sleep number control not working:

1. Why is my sleep number control not responding?

There could be various reasons for an unresponsive sleep number control. Start by checking the battery level and ensuring a proper connection between the control and the bed. If the issue persists, consider resetting the control or contacting customer support for further guidance.

2. How often should I calibrate my sleep number control?

It is recommended to calibrate your sleep number control whenever you notice inaccurate readings or after a significant change in the mattress or bed setup. This ensures that the control accurately reflects the desired sleep number setting.

3. Can I use third-party batteries in my sleep number control?

While sleep number recommends using their specified batteries, third-party batteries can be used as long as they are compatible in terms of size and voltage. However, be cautious when selecting third-party options, as low-quality batteries may lead to performance issues.

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4. What if none of the troubleshooting steps fix my sleep number control?

If you have exhausted all troubleshooting steps and your sleep number control is still not working, it is best to reach out to the sleep number customer support team for further assistance. They have the expertise to diagnose and resolve more complex issues.


A malfunctioning sleep number control shouldn’t hinder your path to a restful night’s sleep. By understanding common issues and following our troubleshooting guide, you can regain control and enjoy the personalized comfort that sleep number beds offer. Remember to check the battery, calibrate the control, ensure proper connectivity, clean the buttons, and optimize battery usage to maintain a functional sleep number control system. Should you encounter persistent issues, don’t hesitate to seek assistance from the sleep number customer support team. Take charge of your sleep and wake up refreshed each day with a properly functioning sleep number control system.

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